EBONY PORTER

This has required her to fully immerse herself in the subject matter, and she does so with great passion. Ebony asks pointed questions to drive insights and pushes our product team to further define requirements. She also actively listens to all stakeholders to make sure business, technical and legal needs are met. On top of all this, she takes the time to write detailed rationale, enabling her to not only defend her POVs, but for stakeholders to seamlessly and quickly review copy asynchronously.

Ebony’s approach has allowed her to, not just shape the direction of the content of a project, but the entire cross-channel experience and visual direction as well.

She fully participates in the design process, advocating for content to be included at every stage from kickoff to QA. Her insights have driven many positive process changes ranging from how our files are set up to the beginnings of a content design system. This has been paramount to managing an ever-increasing workload with leaner resources - especially since Ebony juggles multiple projects and subject matters all at once.

For all these reasons, and of course the fact that Ebony is one of the most caring, laid-back and fun people to collaborate with, is why I would highly recommend her to any team looking to invest in content design.

Ebony inspires me a lot by providing multiple solutions. It is an example of your excellency in systems thinking and methodical approach. For example: When we worked on showing product ineligibilities in app island and content for qualification request fail scenario, you pitched in with thought provoking questions for tech that helped everyone get clarity on the problem. Also, by seeing multiple options it aided the team to compare, validate and align on the solution quickly without the need to iterate back and forth.

Your collaborative approach has made cross-functional work feel seamless. Your connection with the Einstein engineering team to understand the complex space in which messages are rendered as well as the products it impacts is a clear win on how you’ve gone above and beyond in reaching out to folks and elevating the content craft. This space is one of the toughest spaces to enter as engineers are used to writing content for a long time. Helping the team see the value of content and how it can change banker life hits it out of the park and highlights the solid collaborative partnership you established with product and tech in a short time frame. Kudos to the rock-solid foundation that you’re setting up in content governance.

Ebony’s content suggestions are gifted with transforming technical jargon into approachable, actionable content without losing the essence. Your contributions weren’t just valuable; they were essential to creating a coherent, high quality user experience that elevates the product design craft. You’ve been proactive in sharing your thoughts when engineers ask any content questions in our Slack channel and are a very responsive and supportive team member.

You’ve been an exceptional thought partner, helping turn product and design strategy into messaging that’s both impactful and human. I’m sure bankers are going to see the human tone in Rocket Logic more and more as we ship features. It is going to make a huge impact to banker success and business outcome. 

I appreciate how Ebony’s enthusiasm, creativity and curiosity shine through in her daily work and in brainstorming sessions. She brings a fresh perspective to every challenge, helping us arrive at human-centered solutions to our content problems. I’ve appreciated the thoughtfulness she’s bringing to Rocket Logic XP, ensuring that the language in the interface matches our bankers' mental models.

I also appreciate how open she is with both requesting and giving feedback. Her feedback definitely helped me improve our team QA process and content intake process documentation.